SINGAPORE — Singtel has apologised for the 3-hour broadband outage on Wednesday (July 4) morning. According to a Singtel spokesman, the disruption was due to “some performance issues with our DNS (Domain Name Server)”.
The spokesman said: “We regret that our fixed broadband customers could not access their internet this morning…The issue has since been resolved and all services were restored by 10.55 am. We apologise for the inconvenience caused and thank our customers for their patience.”
Some Singtel fixed broadband customers took to Facebook to complain about disruptions to their internet access from as early as 7am on Wednesday.
The telco acknowledged the problem in a Facebook post at 9.03am, saying that some customers may be experiencing difficulty accessing the Internet on mobile and broadband devices, and that its engineers are “investigating”.
The disruption appeared widespread, with users reporting the problem from various locations, including Hougang, Ang Mo Kio, Woodlands, Tampines, Punggol, Sengkang, Toa Payoh, Jurong and Bukit Batok.
The telco’s website as well as that of payment provider AXS could not be accessed for some time in the morning.
An AXS spokesperson told TODAY that services on both its electronic payment channels — AXS e-Station and AXS m-Station — were inaccessible to users between 7.45am and 10.30am. Full service have since resumed for both these e-channels.
AT 11.39am, regulator Info-communications Media Development Authority tweeted that it is aware of the disruption, and that it has “begun investigations”.
In December 2016, Singtel’s fibre broadband services were similarly disrupted for several hours, and preliminary findings found that it was due to a technical issue that affected a SingNet server.
Article first sighted on Today.