15 Apr

StarHub users hit by Fibre Broadband disruptions

StarHub Store

SINGAPORE: StarHub users across Singapore reported issues with their Internet service on Wednesday (Apr 15), with frustrated customers taking to social media to complain of an outage.

The disruption began at about 11am, according to posts on Twitter and on StarHub’s Facebook page.

In its latest update at 5.30pm, the telco said that the affected fibre broadband services are being “progressively restored”, adding that there is no evidence pointing to a cyber attack.

About 6000 reports of disruption to StarHub Fibre Broadband services.

“We have rectified a network issue with one of our Domain Name Servers that handles Internet traffic routing. Restoration of services is being closely monitored,” said StarHub in a Facebook post.

“We will bring you further updates upon full service restoration.”

StarHub had said in the morning that fibre services to some customers in the North and North-East regions were temporarily affected for about 20 minutes due to a network equipment fault.

It added that services resumed progressively after backup equipment immediately took over, and advised customers to reboot their modems and routers to refresh their data connection.

However, users were still reporting outages in the afternoon, with many complaining about being unable to work from home amid the COVID-19 circuit breaker measures.

This article was first sighted on Channel News Asia