30 Nov

TVB Anywhere X MyRepublic

Watch the latest TVB dramas with TVB Anywhere Premium at only $4.98/mth (U.P. $5.98/mth)!

Lower Subscription Fees

Enjoy a special subscription of $4.98/mth (U.P. $5.98/mth)

One Bill

Enjoy the convenience of viewing your TVB and internet subscription in one simple bill

No Contract Required

No minimum contract means absolute freedom! Cancel anytime you wish to.

FAQs

TVB Anywhere is TVB’s legitimate over-the-top (OTT) service exclusively for Singapore audience offering an enormous archive of classic and latest TVB programs. For more info on the App, you may refer to this website (https://www.tvbanywhere.com.sg/)

You may download “TVB Anywhere SG” application via Google Play or Apple App store.

As long as your Operating system is iOS 9.1 or above or Android 5.0 or above, you are able to use TVB Anywhere SG application.

Unfortunately, the application is only available via the TVB Anywhere app on mobile devices (phone/ tablet) at this moment. You can cast your mobile device onto your compatible TV if required.

Yes, normal data consumption will be applicable as per your mobile plan.

You may sign up to “TVB Anywhere Premium” as a Value-Added Service, when you apply for our mobile or broadband service. Signing up is easy, simply go to http://order.fibrebb.sg for broadband plans or http://order.fibrebb.sg/mobile for mobile plans.

For existing customers, you may add-on TVB Anywhere Premium via MyAccount. Application for TVB Anywhere Premium will take up to 2 working days

You will receive your login credential via email from TVB in 1 to 2 working days after your service is activated.

If your service is already activated or you are our existing customer, you may check your junk/spam mailbox as the email with your credential may have landed there.

Alternatively, you may also try to reset your password on the “TVB Anywhere SG” application, a new password will be sent to your registered email address.

There will be no difference in content offering for the TVB Anywhere Premium. However, MyRepublic customers will be able to enjoy direct billing on your MyRepublic bill, as well as a special rate of $4.98/mth for mobile/ broadband subscribers. For a limited time period till 31 December 2018, MyRepublic customers can also enjoy 3 months of subscription free.

MyRepublic broadband customers can also sign up the 1Gbps fibre broadband with TVB Anywhere Premium bundle, where they can enjoy 24 months access of TVB Anywhere Premium at no additional cost.

MyRepublic mobile and broadband subscribers may add on the TVB Anywhere Premium as a Value-added service, and enjoy 3 months free subscription, $4.98/mth applies thereafter. Promotion is valid till 31 December 2018.

MyRepublic broadband customers can also sign up the 1Gbps fibre broadband with TVB Anywhere Premium bundle, where they can enjoy 24 months access of TVB Anywhere Premium at no additional cost.

You may terminate your subscription via MyAccount. The request will take up to 2 working days and you may check the Account Expiry date via the TVB Anywhere App, under “Account”.

Yes, you may subscribe to TVB Anywhere Premium (via MyRepublic) via MyAccount or sign up online. We will require up to 2 working days to activate the TVB Anywhere Premium (after your mobile/ broadband order is completed), and you will receive an activation email from TVB once the request is successful. Your login and password will be the same since you already have a TVB Anywhere account.

If you wish to switch your TVB Anywhere Premium billing to MyRepublic, you will need to cancel the subscription on Google Play/ App Store, and subscribe to TVB Anywhere Premium via MyRepublic MyAccount. Application will take up to 2 working days.

Do try to uninstall/ install your TVB Anywhere application to try. If you are still not able to use TVB Anywhere Application, do drop an email to cs@tvbanywhere.com.sg and TVB will get back to you in 3 working days. 

Yes you can! You may use the same credential on different devices (mobile phone and tablet only). You can watch up to a maximum of 3 simultaneous viewing. 

TVB Anywhere currently supports Simplified Chinese, Traditional Chinese and English displays (subjected to availability).

14 Nov

Fibre Services outage

SINGAPORE – A fibre broadband service disruption in the eastern part of Singapore on Wednesday afternoon (Nov 14) has affected about 10,000 customers and some of them might get services back after only more than 24 hours.

In a statement on Wednesday night, NetLink Trust – the country’s fibre broadband network builder – said that services will be progressively restored by late Thursday afternoon.

It first received reports of a fibre service interruption at around 2.50pm. This means some customers might be without fibre broadband services – which includes Wi-Fi Internet connection – for more than 24 hours.

The outage affected users of all three major telcos and Internet service provider MyRepublic.

NetLink Trust said that the interruption was caused by a third-party contractor which severed a number of fibre cables while performing construction works along Tampines Avenue 9.

The network builder deployed its recovery team onsite and fibre service restoration is underway. It is also working with relevant parties to restore services to all affected areas, which includes the vicinity around Pasir Ris, Tampines, Changi and Loyang.

It urged affected customers to monitor NetLink Trust’s website at www.netlinktrust.com for updates.

Earlier in the day, Singtel, StarHub, M1 and MyRepublic posted on their Facebook pages that users in some areas like Tampines and Pasir Ris might experience difficulties accessing fibre Internet services, including Wi-Fi, television and phone services.

Singtel also said that some of its Wi-Fi hot spots on the island were affected, but these services have since been fully restored, according to an update at 6.46pm.

But fibre broadband, fixed voice and Singtel TV services in the north-eastern part of Singapore services remain affected.

Some netizens said that areas like Punggol and Sengkang were also affected by the fibre broadband downtime.

Housewife Kendra Koh, 26, a StarHub customer who lives in Pasir Ris, said she began experiencing difficulties connecting to Wi-Fi at around 3pm. She eventually had to buy unlimited mobile data for one day from another mobile service provider for one of her two cellphones so that she could connect her Internet TV set to the phone’s wireless hot spot.

“This is not the first time that this has happened. It has happened at least a couple of times recently and it’s quite ridiculous,” said Ms Koh.

Telco regulator Infocomm Media Development Authority (IMDA) said that it is aware that a cable cut incident resulted in the service disruption to fixed-line telecom services to users in some eastern parts of Singapore such as Tampines.

“IMDA is investigating the incident and has asked affected service providers to restore services expeditiously,” he said.

In an update at 9.18pm, StarHub said that as a gesture of goodwill and appreciation, it will offer affected fibre customers a $10 rebate on their December bill.

Singtel also said that it would follow up with affected customers to waive their local mobile data charges until services are restored.

At 7.15am on Thursday morning, M1 said in a statement on its Facebook page that about half of its affected customers had their services restored.

As of 9.49am, Singtel said that progressive restoration of the affected broadband services was at 80 per cent. It also added that all fixed voice services had been restored by 2am.

StarHub said at 10.50am that NetLink Trust had restored approximately 80 per cent of the affected underground fibre cables serving its customers.

Article first sighted on The Straits Times.